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Pre-project checklist & logistics

Getting your vehicle ready

A little preparation goes a long way. Please review the following. Items marked Applies if are only relevant to some projects; if you are not sure whether one applies to yours, call or text us.

01

Drop-off details

Drop off by 9:00 AM (MT) on your scheduled date, unless we have confirmed a different arrival time with you directly — a confirmed arrival time takes precedence over this default. Arriving before 9:00 AM must be coordinated in advance. (Dropping off days before your start date is covered in the questions below.)

Address
Overland Design-Build
6945 Indiana Ct., Suite 800
Arvada, CO 80007
Shop hours
Tuesday – Friday
9:00 AM – 5:00 PM (MT)
Key drop
Lockbox location, photos and map
Contact
Call (720) 605-6169 ext. 101
Text (720) 605-6169
Email sales@overlanddesignbuild.com

Key drop (lockbox)

The key lockbox is wall-mounted at the northeast corner of the building at 6945 Indiana Ct., Suite 800. Use it when no one is at the shop to receive your keys — for example, if we have confirmed a later arrival time with you.

We share the lockbox access details directly when your drop-off is confirmed. They are not posted on this page. If you do not have them, call or text (720) 605-6169 before you arrive.

Get key-drop code

Northeast corner of the Overland Design-Build building, with an arrow pointing to the wall-mounted key lockbox
Northeast corner of the building. The arrow marks the lockbox.
Close view of the wall-mounted key lockbox on the metal wall of the building
The wall-mounted lockbox, close up.
Aerial map of the Overland Design-Build building at Indiana Ct. with an arrow to the lockbox at the northeast corner
Aerial view: the lockbox is at the northeast corner of the building.

Optional — shop tour & project discussion

If you're dropping off in person, you're welcome to stick around for a brief look at the shop and a walkthrough of your project.

  • A behind-the-scenes look at the shop
  • A high-level overview of your project
  • A review of planned features and functionality

Plan to allow an additional 30–60 minutes at drop-off. Availability is based on shop schedule, but we're always happy to walk through the work when possible.

02

Vehicle preparation

  • Empty fresh and grey water tanks
  • Empty and clean the toilet cassette
  • Winterize if freezing temperatures are possible
  • Leave the house batteries, solar system, and refrigerator set to ON and the inverter set to OFF
  • Remove food and perishables before drop-off
  • Lock all doors, windows, and cargo boxes
  • Provide all keys, including the toilet cassette door
Toilet cassette — flat fee, applied automatically. If your vehicle arrives with an uncleaned cassette, we'll clean it, bill a flat $150 cleaning fee, and start your project once it's done.
Fuel level
Applies if: fuel tank removal or modification

This applies only if your project involves fuel tank removal or modification — including seat upgrades and fuel tank upgrades. In that case, arrive with the tank between 1/4 and 1/3 full. Vehicles arriving outside this range are subject to a $150 fuel adjustment fee. Not sure you can hit the range? Call us before you leave — it is easier to solve on the phone than in the lot.

Plan your heat around this. Your hydronic diesel heating system won’t run when the fuel tank is below 1/3 full, so expect no cabin or water heat on the way in, and again until you refuel after pickup.
03

Vehicle cleanliness

Vehicles should arrive in a reasonably clean condition, particularly in work areas. If your vehicle arrives with excessive mud, dirt, sand, snow, or debris, cleaning may be required before work can begin.

General cleaning is handled differently from the cassette fee above: if significant cleaning is needed, we'll let you know before it affects your project cost.

04

Access & belongings

If we're working inside your vehicle

Think about the areas we'll need to access and make them easy to get to. Clear out anything in or around the work areas before drop-off. Items stored in factory-installed cabinets and compartments are fine to leave.

If you need to keep personal belongings in the vehicle

Consolidate everything into a small number of totes or containers. When items are organized and easy to move, we can work around them without issue.

We build in 30 minutes at the start and end of each project to unload and reload personal belongings. As long as things are organized, this is already covered — no surprises.

If your vehicle has aftermarket storage installed inside

Drawer systems, cabinetry, and similar interior buildouts that are bolted in place or cumbersome to move should be removed before drop-off if possible. If removal isn't practical, please let us know in advance so we can plan accordingly.

If significant additional time is required to work around undisclosed systems, we'll reach out before it affects your project cost.

05

Disclosure of existing issues

Please disclose any known issues prior to drop-off. This helps us plan accordingly and avoid unexpected delays during your project.

  • Chassis or drivetrain concerns
  • Plumbing, HVAC, or electrical issues
  • Power system or charging concerns
  • Anything that may affect the work or project schedule
Disclose an existing issue
06

Payment & pickup

Final payment is the remaining balance after any deposits you have already paid. It is due when your project is complete and before pickup. Payment methods and timing are explained in the payment section and pickup section of our Terms of Service.

Pickup window
9:00 AM – 2:00 PM
Arrive by 12:30 PM
Walkthrough
Please allow 30–90 minutes for a system review. Arriving by 12:30 PM lets even a 90-minute walkthrough finish by 2:00 PM.

Third-party pickups, schedule changes, or pickups outside the standard window must be arranged in advance.

Common questions

How can we help?

Answers to common questions about scheduling, the project process, and pickup logistics. For full policy details, see our Terms of Service.

Scheduling & drop-off
Can I drop off my vehicle days before my start date?+
Yes — early drop-offs are welcome and can be accommodated up to two weeks before your scheduled start date, subject to available storage space. Please coordinate in advance. Your project will still begin on its scheduled date. (Arriving earlier in the day than 9:00 AM is a separate request; see Drop-off details above.)
Can I delay my pickup after the project is complete?+

Yes, within reason — just tell us.

Final payment is due when the project is complete, whatever day you collect the vehicle, and we don't release it until funds clear.

Plan to pick up within two weeks of your completion notice. Need longer? Say so before completion and we'll work it out — we have limited space, and knowing early is the whole ask. If a vehicle sits well past two weeks with no plan, we'll reach out, and extended storage may be billed. Our Terms of Service has the details.

What if I need to reschedule my drop-off date?+

Call us as early as you can — the further ahead of your start date you tell us, the better for both of us, and changes made with plenty of notice usually carry no charge.

If a change comes close to your start date, a charge can apply. It is based on how close to your start date we are and on the affected phase of your project, not on the total project price. The full schedule is in Section 10 of our Terms of Service.

If something has changed, call before you decide.

Is there parking available at drop-off?+
Yes — parking is available on-site at our facility. If you need assistance locating us, call or text us at (720) 605-6169.
During the project
How will I know when my vehicle is ready?+
We'll reach out directly when your vehicle is complete and ready for pickup. If your project has a confirmed completion date on your invoice, that date is our commitment to you.
How do you keep me updated during the project?+
We share a private Google Photos album with you at the start of your project and upload in-progress photos throughout the build, so you can follow along visually.
Can I visit the shop while my vehicle is being worked on?+
Shop visits during an active project are possible on a case-by-case basis and subject to shop schedule. Please reach out in advance to arrange a time.
What happens if something unexpected is discovered during the project?+
We'll stop and contact you before doing anything that affects your timeline or cost. You'll always have the opportunity to approve any changes before we move forward.
Is my vehicle stored securely overnight?+
Yes — your vehicle is secured at our facility throughout the duration of the project.
Payment
When is final payment due, and what are the accepted methods?+

A final invoice is issued upon project completion. Payment is due on or before pickup, and your vehicle will not be released until funds have cleared.

Which payment methods are offered depends on your balance. In general, ACH (eCheck) and card payments are available for smaller balances, and bank wire is recommended for larger ones; a credit card for a larger balance needs approval first. Your secure invoice page shows every option available before you pay.

  • A 2% surcharge applies when you pay by credit card, where the law permits.
  • Debit and prepaid cards are not accepted for card payment.
  • Personal checks are not accepted.

The exact thresholds are in Section 13 of our Terms of Service.

At pickup
What does the pickup walkthrough cover?+
We'll walk you through the operation of all new systems and components, answer questions, and make sure you're confident before you leave. Plan to allow 30–90 minutes depending on scope.
What if I find an issue after I leave?+

We stand behind our work. ODB offers a 36-month warranty on installation workmanship for parts purchased and installed through us, and a 36-month warranty on ODB-manufactured parts. Email sales@overlanddesignbuild.com or call (720) 605-6169 with your invoice or quote number and photos or video of the issue. For full details, including what is not covered, see our warranty policy.

Does ODB’s work affect my factory vehicle warranty?+
ODB does not control whether Mercedes-Benz, Ford, Winnebago, Storyteller, or any other manufacturer honors or denies a factory warranty claim. Our limited warranty applies only to eligible ODB work and eligible ODB-manufactured parts. See Section 18 of our Terms of Service.
Can someone else pick up my vehicle on my behalf?+
Yes, with advance coordination. Third-party pickups must be arranged ahead of time so we can verify the arrangement and ensure a smooth handoff.
Logistics & transport
Where can I rent a car nearby?+
Two convenient rental options close to our facility:
How do I get from the airport to your shop?+
Denver International Airport (DEN) is about 32 miles from our shop — roughly 35–40 minutes in normal traffic. We recommend Uber or Lyft.
Can I ship my vehicle to and from the shop?+
Yes — we recommend Easy Cargo Ship as a trusted transport option. We don't book transport on your behalf — you'll coordinate directly with the shipping company — but we'll coordinate on our end for a smooth drop-off.

Last updated: 2026-10-08