Limited Warranty and Customer Terms

Overland Design-Build Limited Warranty and Customer Terms

Version effective for quotes accepted on or after: 2026-06-19

Existing accepted quotes retain the warranty terms stated in those accepted documents.

Overland Design-Build, LLC ("ODB") performs van upfits, upgrades, repairs, product installations, and related services for customer vehicles. ODB works on complex vehicles that may already include factory equipment, aftermarket equipment, prior owner modifications, prior shop work, and customer-supplied conditions ODB did not create.

This document explains ODB's limited warranty, payment terms, scheduling terms, vehicle-work authorization requirements, privacy posture, and customer responsibilities.

This Limited Warranty applies to eligible consumer-product warranty coverage to the extent required by applicable law. Service-only workmanship promises are included for clarity and may not be governed by the Magnuson-Moss Warranty Act unless bundled with warranted consumer products.

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

1. Limited Warranty Summary

ODB provides two limited warranty buckets:

1. Installation workmanship limited warranty: eligible ODB workmanship is covered for 36 months from the invoice date or vehicle release date, whichever is later.
2. ODB-manufactured parts limited warranty: eligible ODB-manufactured parts are covered for 36 months from the invoice date or vehicle release date, whichever is later.

This Limited Warranty applies only to the original purchasing customer listed on the ODB quote, sales order, or invoice, unless ODB approves one written transfer to a later owner.

Replacement parts or reworked labor supplied under this Limited Warranty do not restart or extend the original warranty period unless ODB states otherwise in writing. The replacement or reworked item inherits the remaining term of the original applicable warranty.

2. Installation Workmanship Limited Warranty

ODB's 36-month workmanship limited warranty applies to eligible labor performed by ODB.

For work involving parts, the workmanship limited warranty applies when the part was both:

1. purchased through ODB; and
2. installed by ODB.

This workmanship limited warranty covers service/workmanship only unless the claim also involves an ODB-sold warranted part.

If eligible ODB workmanship is defective, ODB will, at its option, inspect, diagnose, repair, reperform, replace, or refund the affected portion of the ODB workmanship.

This workmanship limited warranty does not guarantee whole-system performance, does not cover unrelated vehicle systems, and does not make ODB responsible for third-party product failures unless ODB workmanship caused the failure.

3. ODB-Manufactured Parts Limited Warranty

ODB's 36-month ODB-manufactured-parts limited warranty applies to eligible parts manufactured by ODB and sold to the customer by ODB.

If an eligible ODB-manufactured part has a defect in materials or workmanship, ODB will, at its option, repair, replace, or refund the affected ODB-manufactured part.

Cosmetic finish issues, corrosion, coatings, powder coat, paint-adjacent surfaces, exposed fasteners, and normal exterior wear may have shorter practical service lives than the underlying part. ODB may decline warranty coverage for cosmetic or finish issues caused by normal wear, road conditions, weather exposure, cleaning chemicals, salt, corrosion, impact, abrasion, improper care, or lack of maintenance.

4. Third-Party Parts and Manufacturer Warranties

Many ODB projects use third-party components, including batteries, inverters, chargers, suspension components, brackets, accessories, fixtures, appliances, and other aftermarket products.

Third-party parts are covered by the original manufacturer's warranty, not by ODB's ODB-manufactured-parts limited warranty, unless ODB separately states otherwise in writing. When a third-party part was purchased through ODB, ODB may help coordinate a manufacturer warranty claim, but the manufacturer decides whether the part is covered and what remedy is available.

ODB may deny warranty coverage only to the extent a defect, damage, failure, unsafe condition, or required repair was caused by misuse, neglect, accident, unauthorized alteration, improper maintenance, customer-supplied parts, third-party parts, third-party labor, third-party modifications, or work performed by someone other than ODB. ODB will not deny warranty coverage merely because the customer used third-party parts, service, maintenance, or repairs unrelated to the claimed defect.

Unless ODB states otherwise in writing, ODB does not cover manufacturer defects, vendor firmware changes, app changes, product recalls, battery cell defects, electronics failures, or other third-party product failures that are not caused by ODB workmanship.

5. Customer-Supplied Parts

Customer-supplied parts are not covered by ODB's parts warranty.

ODB may decline to install customer-supplied parts, or may limit warranty coverage, if ODB cannot verify the part's history, condition, authenticity, compatibility, completeness, instructions, or safe installation path.

ODB may deny warranty coverage to the extent an issue was caused by a customer-supplied part, the part's condition, missing or incorrect instructions, incompatibility, hidden damage, counterfeit status, prior use, unknown history, or customer-requested installation path.

6. What Is Not Covered

ODB's Limited Warranty does not cover:

• Normal wear and tear.
• Maintenance items, inspections, adjustments, cleaning, re-torquing, software/app updates, or owner upkeep.
• Misuse, abuse, overloading, off-road impacts, collision, road hazards, vibration damage outside normal use, racing, neglect, improper storage, or commercial use beyond the quoted use case.
• Water intrusion, freeze damage, heat damage, corrosion, salt exposure, UV exposure, chemical exposure, rodent damage, or environmental damage unless directly caused by eligible ODB workmanship.
• Changes, repairs, modifications, removals, troubleshooting, or attempted repairs performed by anyone other than ODB without ODB's prior written approval, except for emergency safety mitigation.
• Factory vehicle issues, chassis issues, OEM recalls, OEM warranty matters, or systems not modified by ODB.
• Prior owner work, prior shop work, pre-existing defects, hidden damage, undisclosed vehicle history, or conditions not reasonably discoverable during ODB's work.
• Customer instructions that ODB documented as creating a known risk and the customer approved anyway.
• Consequential costs such as towing, lodging, flights, meals, missed trips, lost income, lost use, rental vehicles, storage outside ODB, expedited freight, or incidental damages, except where such exclusions are not permitted by law.

7. Warranty Claim Process

To request warranty support, contact ODB at:

• Email: [email protected]
• Phone: (720) 605-6169

Include:

1. Customer name and invoice or quote number.
2. Vehicle year, make, model, VIN if requested, and current mileage.
3. A clear description of the issue.
4. Photos and/or video showing the issue.
5. Any relevant warning lights, app screenshots, error codes, or system behavior.
6. Whether anyone else has inspected, modified, repaired, removed, reset, reprogrammed, or adjusted the affected part or system.

ODB will review the claim and respond with next steps. ODB may require an in-person inspection before deciding whether a warranty claim is approved.

Do not authorize non-emergency repairs by another shop and expect reimbursement unless ODB approved that repair in writing before the work was performed. Emergency safety mitigation is allowed, but the customer should document the condition before repair whenever practical.

ODB does not require use of any informal dispute settlement procedure before the customer may pursue any rights available under applicable law. The informal dispute-resolution terms in Section 21 are separate from this warranty-claim submission process and do not limit nonwaivable warranty rights.

8. Warranty Remedies and Limits

If ODB approves a warranty claim, ODB's obligation is limited to one or more of the following, at ODB's discretion:

• Inspecting or diagnosing the affected work.
• Repairing or reperforming the affected ODB workmanship.
• Repairing or replacing the affected ODB-manufactured part.
• Coordinating with the manufacturer for an eligible third-party part claim.
• Refunding the affected portion of ODB's work or the affected ODB-manufactured part.

TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES APPLICABLE TO COVERED CONSUMER PRODUCTS ARE LIMITED TO THE DURATION OF THE APPLICABLE WRITTEN LIMITED WARRANTY.

Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

ODB is not responsible for incidental, indirect, special, punitive, or consequential damages, except to the extent such exclusion is not permitted by law.

Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Nothing in these terms limits liability or remedies that cannot legally be limited, including where applicable claims for personal injury involving consumer goods.

Except where prohibited by law, ODB's total responsibility for any claim is limited to the amount the customer paid ODB for the affected work or affected ODB-manufactured part.

9. Payment Buckets, Deposits, and Scheduling

Projects may be secured using one or more of the following payment buckets, as stated on the applicable quote, proposal, work order, or invoice:

1. Reservation Fee: separate consideration for ODB's agreement to reserve limited intake, design, production, installation, service, or scheduling capacity.
2. Project Deposit: an advance payment toward the project price.
3. Materials / Special-Order Payment: payment for customer-approved custom, special-order, non-returnable, or procurement-committed materials.
4. Progress Payment: payment earned as ODB completes project milestones or work phases.

Reservation Fee. ODB may require a Reservation Fee to reserve limited intake, design, engineering, procurement, production, installation, service, or scheduling capacity. The Reservation Fee is separate consideration for ODB's agreement to hold that capacity, perform intake and administrative review, coordinate preliminary scheduling, and decline or defer other work during the reserved window.

The Reservation Fee is earned when ODB accepts the reservation, except that it will be refunded if: (a) ODB rejects the project; (b) ODB cancels or materially fails to provide the reserved scheduling window for reasons not caused by the customer; or (c) the customer timely exercises a nonwaivable statutory cancellation, rescission, refund, or similar right.

If the customer proceeds with the project, ODB may apply a credit equal to the Reservation Fee toward the project price as shown in the applicable proposal. That credit does not convert the Reservation Fee into a security deposit or unearned project deposit.

The Reservation Fee is not a penalty and is not intended to liquidate all damages from cancellation, rescheduling, nonperformance, or breach.

Project Deposit. A Project Deposit is an advance payment toward the project price. Unless a signed proposal expressly states that a portion of the payment is an earned Reservation Fee, design fee, diagnostic fee, or other earned charge, a Project Deposit is not fully earned when paid.

If the project is canceled, delayed, suspended, or terminated, ODB may deduct from the Project Deposit only: (a) earned Reservation Fees; (b) completed design, management, procurement, fabrication, installation, service, diagnostic, or other work; (c) customer-approved custom, special-order, non-returnable, or procurement-committed materials; (d) non-cancelable third-party charges; (e) valid liquidated damages stated in these terms; and (f) other amounts legally owed to ODB. ODB will refund any remaining unapplied balance after reconciliation.

Small Projects and Service Work Under $5,000. For projects and service work with a total quoted price under $5,000, ODB may use a single-deposit structure instead of a separate Reservation Fee / Project Deposit / Progress Payment structure. Unless the accepted quote states otherwise, a 75% Project Deposit is due upon scheduling or quote approval, and the remaining 25% balance is due upon completion, before vehicle release.

If the project is canceled before parts are ordered or work begins, ODB will reconcile any refund against completed diagnostic, service, administrative, procurement, scheduling, or other work; customer-approved custom, special-order, non-returnable, or procurement-committed materials; non-cancelable third-party charges; valid liquidated damages stated in these terms; and any other amounts legally owed to ODB. Once parts are ordered or work begins, the Project Deposit is committed to the project and will be reconciled against the project price, work performed, materials ordered or allocated, third-party charges, valid liquidated damages, and other legally owed amounts. ODB will refund any remaining unapplied balance after reconciliation.

Nothing in this section limits any nonwaivable cancellation, refund, rescission, warranty, motor-vehicle-repair, consumer-protection, or other right under applicable law.

Materials / Special-Order Payments. Materials / Special-Order Payments become committed once ODB orders, allocates, customizes, or commits to the customer-approved materials. If the project is canceled, delayed, suspended, or terminated, ODB may deduct customer-approved custom, special-order, non-returnable, procurement-committed, or allocated materials and related non-cancelable third-party charges to the extent permitted by law and these terms.

Progress Payments. Progress Payments are earned as work, procurement, fabrication, installation, service, or other project milestones are completed or as otherwise stated in the applicable proposal. If the project is canceled, delayed, suspended, or terminated before completion, ODB will reconcile paid amounts against work performed, materials ordered or allocated, approved third-party charges, valid liquidated damages, and other amounts legally owed.

If the scheduled start date is within the procurement window stated on the quote, the full required payment may be due immediately and may initiate procurement and scheduling.

10. Late Cancellation, Rescheduling, or Site-Not-Ready Charge

ODB reserves limited labor, design, shop, production, installation, service, management, supplier-coordination, and calendar capacity for confirmed project dates. If the customer cancels, requests rescheduling, or fails to make the vehicle, site, keys, access, customer-supplied parts, required information, approvals, or required site conditions available within the applicable notice window, ODB may incur losses that are difficult to calculate precisely when the project is booked, including lost capacity, administrative rework, supplier coordination, crew reallocation, and lost opportunity to schedule other work.

The parties agree that the following charges are liquidated damages for late cancellation, late rescheduling, no-show, or customer-caused site-not-ready events, and are not a penalty:

Notice before confirmed date	Late cancellation, rescheduling, no-show, or site-not-ready liquidated damages
More than 10 business days	No liquidated damages charge; actual approved non-cancelable costs only.
6-10 business days	Lesser of 2.5% of the affected phase price or $500.
3-5 business days	Lesser of 5% of the affected phase price or $1,250.
Less than 3 business days, no-show, or customer-caused site-not-ready event	Lesser of 10% of the affected phase price or $2,500.

The "affected phase price" means the price of the project phase, service visit, production window, installation window, or other scheduled work affected by the cancellation, rescheduling, no-show, or site-not-ready event, not the total project price unless the entire project is affected.

This charge does not duplicate amounts owed for work already performed, earned design, diagnostic, or management work, custom or special-order materials, non-cancelable third-party charges, or other amounts separately earned or owed under these terms. ODB will not assess this charge to the extent the event was caused by ODB's breach, ODB's inability to perform, a nonwaivable statutory cancellation right, or another exception expressly stated in these terms.

For projects requiring long-lead production, custom fabrication, special-order materials, or dedicated installation capacity, the applicable proposal may state different late cancellation or rescheduling notice windows and caps. Any proposal-specific windows must be disclosed before the customer accepts the proposal and will apply only to the affected project phase identified in the proposal.

11. Pricing and Fees

ODB will disclose the price, required fees, and material pricing factors for the goods or services offered before the customer accepts a proposal or places an order. Some project pricing depends on project scope, vehicle condition, site conditions, selected materials, custom work, engineering requirements, scheduling requirements, third-party charges, taxes, shipping, and other factors identified in the proposal.

Any required Reservation Fee, Project Deposit, Progress Payment, late cancellation or rescheduling charge, site-not-ready charge, payment-card surcharge, storage charge, or other mandatory fee will be disclosed before the customer accepts the applicable proposal, checkout, payment request, or scheduling window.

12. Statutory Cancellation Rights

Nothing in these terms limits any cancellation, rescission, refund, notice, or other right that cannot be waived under applicable federal, state, or local law. If the customer timely exercises a nonwaivable statutory cancellation right, ODB will honor that right as required by law.

13. Payment Methods and Card Surcharge

Final payment is due before vehicle release. ODB will not release the vehicle until legally owed amounts have been paid and funds have cleared, except where applicable law requires otherwise.

Payment methods:

• For balances over $5,000, wire transfer is preferred.
• For balances of $5,000 or less, wire transfer or ACH/eCheck is accepted.
• Credit cards may be accepted on request and may incur a 2% credit-card surcharge where permitted by applicable law and card-network rules.
• The credit-card surcharge does not apply to debit cards, prepaid cards, cash, personal checks, ACH/eCheck, wire transfer, or gift-card redemption. Personal checks are not accepted as an ODB payment method even though no surcharge applies to checks.
• Any credit-card surcharge will be disclosed before payment and shown as a separate line item on the customer's receipt.

ODB may require cleared payment before releasing parts, materials, or a vehicle, except where applicable law requires otherwise.

14. Vehicle Intake and Release Conditions

Customers are responsible for delivering the vehicle in a condition that allows ODB to work safely and efficiently.

ODB may charge:

• $150 uncleaned-cassette fee if a toilet cassette or similar waste container is left uncleaned.
• $150 fuel-level adjustment fee if the vehicle is delivered or retrieved outside the fuel-level requirements stated by ODB for the project.

ODB may pause work or delay release if the vehicle condition creates a safety, hygiene, access, or operational issue.

15. Vehicle Work Authorization, Estimates, and Parts Disclosures

Before ODB performs work on a customer vehicle, the customer must approve the applicable proposal, estimate, work order, change order, or written authorization. The customer authorizes only the work described in the applicable approved proposal, estimate, work order, or change order.

For work subject to Colorado motor-vehicle repair requirements, ODB will use a work authorization process that includes the estimate, authorization, completion-date, replaced-parts, parts-status, additional-work, overage, cancellation, reassembly, invoice, and storage disclosures required by applicable law.

Customer agrees to provide vehicle information reasonably requested by ODB, which may include year, make, model, VIN, odometer, license plate, GVWR, ownership/authorization status, and other information needed for intake, safety, billing, warranty, or legal compliance.

Where required by law, ODB's estimate or work order will identify whether parts are new original-equipment-manufacturer parts, new non-original-equipment-manufacturer parts, used parts, reconditioned parts, or rebuilt parts. Where required by law, the work order will also state the customer's right to request return of replaced parts at the time the customer authorizes the work, subject to exceptions for body shop repair parts, exchanged or warranty parts, inflatable restraint system components, and other exceptions allowed by law.

If disassembly or partial disassembly is needed to provide an estimate, ODB may charge for authorized disassembly and, where required by law, will state the estimated cost of reassembly if the customer does not proceed. If reassembly or restoration to the vehicle's former condition may be impractical, ODB will disclose that condition where required by law.

The customer remains responsible for authorized work already performed, authorized materials or parts already ordered or allocated, approved non-cancelable third-party charges, valid liquidated damages, and any other amounts legally owed.

16. Pickup, Vehicle Hold, and Storage

ODB will notify the customer when the vehicle is ready for pickup or when final payment is due.

The customer must pay legally owed amounts and pick up the vehicle within the pickup period stated in the applicable proposal, estimate, work order, storage authorization, or completion notice.

For vehicle work subject to Colorado motor-vehicle repair requirements, ODB will charge storage only when storage is authorized and disclosed as required by applicable law. For covered work, storage charges will not begin earlier than allowed by law after completion notice or after the customer fails to authorize repairs following communication of an estimate, and ODB will maintain the completion, estimate, and storage records required by law.

For work not subject to Colorado motor-vehicle repair storage rules, unless ODB agrees otherwise in writing, the customer must pay the final balance and pick up the vehicle within 7 calendar days after completion notice. After that grace period, ODB may charge a storage fee of $50 per day until the vehicle is paid for and picked up, if that storage fee was disclosed before it accrued.

ODB may refuse to release a vehicle until authorized, undisputed, legally owed amounts have cleared. Nothing in these terms allows ODB to hold a vehicle for unauthorized excess charges, prohibited charges, or amounts that applicable law does not allow ODB to collect as a condition of vehicle release.

17. Change Orders, Additional Work, and Completion-Date Changes

ODB may discover additional conditions after work begins. Examples include prior wiring issues, damaged factory components, corrosion, broken fasteners, water intrusion, missing parts, unsafe prior modifications, or compatibility issues.

For work subject to Colorado motor-vehicle repair requirements, ODB will obtain customer consent before performing labor or installing parts that would cause the charge for labor and parts to exceed the applicable estimate by more than the amount allowed without additional consent by law. ODB will document written or oral consent as required by law.

For other work, ODB will communicate material changes before performing additional billable work except where immediate action is reasonably necessary to protect the vehicle, property, or personal safety. Approved change orders, additional labor, additional parts, shipping, expedited freight, diagnostic work, shop supplies, and legally permitted charges may increase the final balance.

Where required by law, ODB will provide and document notice of changed completion dates or completion windows and obtain customer consent for further completion-date changes.

If the customer cancels authorized work after work has begun, ODB may charge for authorized work already performed, authorized labor, authorized parts or materials, approved non-cancelable third-party charges, and legally permitted reassembly or cancellation charges. For covered motor-vehicle repair work, cancellation and reassembly will be handled as required by applicable law.

18. Relationship to Vehicle and Manufacturer Warranties

ODB does not control whether Mercedes-Benz, Ford, Winnebago, Storyteller, or any other OEM honors or denies a factory warranty claim. ODB's Limited Warranty applies only to eligible ODB work and eligible ODB-manufactured parts.

Customers remain responsible for maintaining the vehicle and all factory/third-party systems according to the applicable manufacturer requirements.

19. Privacy and Data Use

ODB collects and uses personal information to respond to inquiries, prepare quotes, manage projects, provide goods and services, process payments, communicate with customers, document vehicles and projects, perform warranty review, improve operations, maintain records, protect legal rights, and comply with legal obligations.

Depending on where the customer lives and which laws apply, the customer may have rights to request access, correction, deletion, portability, or opt-out of certain processing. ODB may voluntarily honor certain privacy requests even where a specific privacy law does not require it.

ODB does not sell personal information or use personal information for targeted advertising based on activity across unaffiliated websites, applications, or online services unless that activity has been reviewed through ODB's privacy compliance process and disclosed in ODB's privacy notice.

ODB may use analytics and advertising tools to understand website performance, improve customer communications, and market ODB's services. Where required by law, ODB will provide applicable notices, choices, opt-out methods, consent mechanisms, and universal opt-out recognition.

ODB does not collect or process biometric identifiers or biometric data, including fingerprints, voiceprints, retina or iris scans, facial geometry, facial templates, or similar identifiers, unless ODB first implements a written biometric policy, required notices, required consents, retention/deletion rules, security controls, and any other legally required safeguards.

Project photos, videos, or audio recordings may be used for project documentation, quality control, warranty review, internal training, and customer communication. ODB will use project photos, videos, or audio recordings for marketing or portfolio purposes only with authorization or in a manner that does not identify the customer or personal details such as faces, names, license plates, VINs, addresses, or personal documents. ODB does not use project photos, videos, or audio recordings to identify individuals unless separately disclosed and legally permitted.

20. Electronic Acceptance and Terms Version

By signing or electronically approving a quote, checking the acceptance box, or submitting the required payment after receiving these terms, the customer agrees to the version of these terms linked or attached to the quote.

ODB may keep records showing acceptance, including quote or sales order ID, customer identity, acceptance timestamp, terms URL, terms version, electronic signature or checkbox record, payment event, and a retainable copy of the terms accepted.

21. Dispute Resolution; Informal Resolution and Nonwaivable Rights

This Section 21 applies only to the extent permitted by applicable law.

Informal resolution. Before starting litigation, the party asserting a dispute must provide written notice describing the claim, the facts supporting it, and the requested relief. The parties will attempt in good faith to resolve the dispute for 30 days after notice.

For any claim arising under the Magnuson-Moss Warranty Act relating to a written warranty, this informal process is voluntary unless ODB separately identifies an informal dispute settlement mechanism that complies with 16 CFR Part 703. Any such Magnuson-Moss informal dispute decision will not be binding on the customer unless the customer accepts it after the decision is issued.

Nothing in this section prevents either party from bringing an eligible claim in small claims court, asserting or enforcing mechanics' lien, possessory lien, bond, government-agency, temporary injunctive, emergency injunctive, or other remedies, or using any rights or procedures that applicable law preserves.

Magnuson-Moss and nonwaivable-rights savings clause. Nothing in these terms limits any nonwaivable right or remedy under the Magnuson-Moss Warranty Act, the Uniform Commercial Code, the Colorado Consumer Protection Act, the Colorado Privacy Act, Colorado motor-vehicle-repair laws, mechanics' lien laws, or any other applicable law. These terms do not require binding arbitration unless ODB and the customer separately agree in writing.